At WaliBooks, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By using our website, you agree to the practices described below.
-
Information We Collect
We collect only the information needed to provide you with a smooth and reliable shopping experience. This may include:
- Your name
- Phone number
- Email address
- Delivery address
- Order details
- Payment information (processed securely through trusted payment partners)
We do not store your full payment card details.
- How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you about your order or any support you may need
- Improve our website, products, and customer experience
- Share updates, promotions, or important notices (only if you choose to receive them)
We never sell or trade your personal information with anyone.
- Protecting Your Information
Your data is important to us. We take reasonable security measures to keep your information safe and protected from unauthorized access, loss, or misuse. Only authorized team members can access your data when needed for order-related tasks.
- Sharing Your Information
We may share limited information with trusted partners, such as:
- Delivery services (to deliver your order)
- Payment processors (to complete your transactions)
These partners are required to keep your information confidential.
We do not share your data for marketing or advertising by third parties.
- Cookies and Website Data
Our website may use cookies to improve your browsing experience. Cookies help us:
- Remember your preferences
- Make the website load faster
- Understand how visitors use our site
You can disable cookies in your browser settings if you prefer.
- Your Rights
You have the right to:
- Request access to the information we hold about you
- Ask for corrections if any details are wrong
- Request deletion of your personal information (where legally allowed)
Simply contact us if you want to make any of these requests.
- Changes to This Policy
We may update this Privacy Policy from time to time to improve clarity or follow new laws. Any changes will be posted here with the updated date.
Refund & Exchange Policy
At Walibooks, customer satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product, and we aim to make the process simple and hassle-free.
- Refund Policy
Refunds are available for products that are damaged, defective, or incorrect.
To request a refund, please contact us within 3 days of receiving your order via Refunds will be processed after we receive and inspect the returned item. Approved refunds will be credited back to your original payment method within 7–10 business days.
- Exchange Policy
Exchanges are available for damaged, defective, or incorrect items.
To request an exchange, please contact us within 3 days of receiving your order.
The exchanged item will be shipped once we receive the original item and verify its condition.
If the requested item is unavailable, a refund will be issued instead.
- Conditions for Refunds & Exchanges
Products must be unused and in the original packaging.
Items that are personalized, digital downloads, or final sale cannot be refunded or exchanged.
Proof of purchase (invoice/order number) is required.
- How to Request a Refund or Exchange
Contact us at [your email/contact form link] with your order number and reason for return/exchange.
Wait for our confirmation and instructions.
Ship the product back to the address provided.
- Shipping Costs
Shipping charges for returns/exchanges due to our error will be fully covered by Walibooks.
For returns/exchanges initiated by the customer for other reasons, the customer is responsible for shipping costs
Contact Us – Walibooks
We’d love to hear from you! Whether you have a question, suggestion, or need assistance, our team at Walibooks is here to help.
Email:info@walibooks.com
Phone: 03136350159
WhatsApp: 03414490190
Monday – Saturday : 9:00 AM – 6:00 PM
At WaliBooks, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By using our website, you agree to the practices described below.
1. Information We Collect
We collect only the information needed to provide you with a smooth and reliable shopping experience. This may include:
- Your name
- Phone number
- Email address
- Delivery address
- Order details
- Payment information (processed securely through trusted payment partners)
We do not store your full payment card details.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you about your order or any support you may need
- Improve our website, products, and customer experience
- Share updates, promotions, or important notices (only if you choose to receive them)
We never sell or trade your personal information with anyone.
3. Protecting Your Information
Your data is important to us. We take reasonable security measures to keep your information safe and protected from unauthorized access, loss, or misuse. Only authorized team members can access your data when needed for order-related tasks.
4. Sharing Your Information
We may share limited information with trusted partners, such as:
- Delivery services (to deliver your order)
- Payment processors (to complete your transactions)
These partners are required to keep your information confidential.
We do not share your data for marketing or advertising by third parties.
5. Cookies and Website Data
Our website may use cookies to improve your browsing experience. Cookies help us:
- Remember your preferences
- Make the website load faster
- Understand how visitors use our site
You can disable cookies in your browser settings if you prefer.
6. Your Rights
You have the right to:
- Request access to the information we hold about you
- Ask for corrections if any details are wrong
- Request deletion of your personal information (where legally allowed)
Simply contact us if you want to make any of these requests.
7. Changes to This Policy
We may update this Privacy Policy from time to time to improve clarity or follow new laws. Any changes will be posted here with the updated date.