At Walibooks, customer satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product, and we aim to make the process simple and hassle-free.
1. Refund Policy
Refunds are available for products that are damaged, defective, or incorrect.
To request a refund, please contact us within 3 days of receiving your order via Refunds will be processed after we receive and inspect the returned item. Approved refunds will be credited back to your original payment method within 7–10 business days.
2. Exchange Policy
- Exchanges are available for damaged, defective, or incorrect items.
- To request an exchange, please contact us within 3 days of receiving your order.
- The exchanged item will be shipped once we receive the original item and verify its condition.
- If the requested item is unavailable, a refund will be issued instead.
3. Conditions for Refunds & Exchanges
- Products must be unused and in the original packaging.
- Items that are personalized, digital downloads, or final sale cannot be refunded or exchanged.
- Proof of purchase (invoice/order number) is required.
4. How to Request a Refund or Exchange
- Contact us at info@walibooks.com with your order number and reason for return/exchange.
- Wait for our confirmation and instructions.
- Ship the product back to the address provided.
5. Shipping Costs
- Shipping charges for returns/exchanges due to our error will be fully covered by Walibooks.
- For returns/exchanges initiated by the customer for other reasons, the customer is responsible for shipping costs